User Support Desk

Ultimately, the success of your travel and expense management solution is in the hands of your employees and if they do not have the support they need, when they need it, they may abandon the solution. Low adoption rates lead to a lack of compliance and out-of-policy spending, not to mention insuf cient data for reporting and business intelligence. To ensure a high-level of employee satisfaction and broad adoption, many organisations augment the standard administrative support that is included with Concur solutions, with a customised level of service which extends support to your organisation. With the User Support Desk service, Concur can help ensure your employees have the reliable, 24x7 support they need.